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  • What is asconnect?
    AfriShopConnect is a service that helps shoppers take advantage of South Africa's lower cost of living to purchase affordable quality fashion and get tax free shopping under $800, our international shipping is also affordable.
  • How does AfriShopConnect Work
    Once you sign up, we provide you with a South African address to shop from local stores that do not have the capacity to facilitate international shipping. You copy and paste the unique address you have purchased when checking out from those stores, when your items reach our warehouse we consolidate your orders if needed, package them together, and ship them to your actual home address, ensuring you maximize your spending power and avoid unnecessary fees.
  • Why are the items I purchase through AfriShopConnect cheaper?
    The items you buy through AfriShopConnect are generally more affordable because we help you shop from South African retailers, where the overall cost of living and doing business is significantly lower than in many other countries hence locally made products are cheaper and priced as such to accommodate the local population's buying power. This difference in economic conditions means that products—especially fashion and clothing—are often priced lower than what you would find in countries like the USA, UK, or Europe. By shopping through AfriShopConnect, you benefit from what's known as purchasing power parity (PPP). This means that the same amount of money can buy you much more in South Africa than it would in higher-cost regions. For example, with the strength of currencies like the Euro or US Dollar against the South African Rand, you can get up to 76% more value for your money. Additionally, the retailers we guide you to often offer high-quality, ethically produced products that aren’t marked up with the high price tags you might see in other parts of the world. These products are often made with fair labor practices, avoiding the low-quality, mass-produced items associated with fast fashion, so you're not only saving money but also making more responsible purchases. Finally, we further help reduce your costs by consolidating your orders into a single package and offering competitive international shipping rates. This allows you to shop as much as you want from various stores without worrying about individual shipping costs piling up. Ultimately, you're able to get more for your money without compromising on quality, ethical standards, or shipping reliability.
  • How does the de minimis rule benefit me?
    The de minimis rule allows you to import goods into the USA without paying taxes on purchases under $800. AfriShopConnect helps you take advantage of this rule to maximize savings on your clothing purchases
  • How secure is my payment information with AfriShopConnect?
    We take security seriously. AfriShopConnect uses trusted payment gateways like PayPal, which offer buyer and seller protection. All payment information is encrypted and processed through secure channels, ensuring your financial details remain safe and confidential.
  • Does AfriShopConnect offer buyer protection?
    Yes, all transactions made through PayPal are protected by PayPal’s buyer protection policy. This ensures that if your order doesn’t arrive or is not as described, you can file a claim and be eligible for a refund
  • What is AfriShopConnect’s refund policy?
    If there’s an issue with your order, such as receiving incorrect or damaged items, we will work with the retailers and shipping carriers to resolve the issue. Refunds are handled on a case-by-case basis depending on the retailer’s return policy.
  • How do I contact AfriShopConnect if I have any issues or questions?
    You can reach our customer support team through email, or live chat on our website. We’re here to assist with any questions or concerns about your orders, shipping, or any other inquiries.
  • Are you affiliated with the merchants I shop from?
    No, AfriShopConnect is not affiliated with the merchants you shop from. We are an independent platform that focuses solely on providing you with a reliable and convenient way to receive your products from South Africa. Our role is to help you shop freely from any retailer of your choice, while we handle the logistics—such as consolidating your orders, repackaging them for secure shipping, and ensuring they reach your doorstep safely and efficiently. It's important to note that we don’t influence your shopping decisions, product selections, or prices. This independence allows us to act purely in your best interest, ensuring you receive your goods exactly as ordered. Our focus is entirely on customer satisfaction and providing a trustworthy, seamless delivery experience. You shop where you want, and we’ll take care of the rest.
  • How much does it cost to use AfriShopConnect?
    The cost to use Afrishopconnect varies depending on your order size and shipping weight. We offer shipping starting from $20 for boxes up to 10kg.
  • Can I have items from multiple South African stores in one delivery?
    Yes, you can shop from multiple stores! AfriShopConnect will consolidate all your purchases into a single package to save on costs.
  • How do I track my order?
    Once your package has been shipped, you will receive a tracking number via email. You can track your order through our website or directly with the shipping carrier.
  • How long does it take to receive my order?
    Delivery times vary depending on the destination country and shipping method selected. On average, international shipments take between 5-10 business days to arrive. We’ll keep you updated on your order status throughout the process.
  • Can I trust AfriShopConnect with international shipping?
    Absolutely. We work with reliable international shipping partners to ensure your packages are delivered safely and on time. You'll receive tracking information and regular updates on your order status to ensure full transparency throughout the delivery process.
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